No refunds, credits or replacements are offered if you have changed your mind, made an incorrect choice, or failed to verify and accurately provide information when placing an order.
DEAD ON ARRIVAL (DOA) PRODUCTS
Product is deemed DOA if the product shows symptoms of failure or is discovered to be damaged or broken when first unwrapped from its packaging.
A representative will determine whether the product is DOA and if so, a replacement product will be arranged.
Refunds will ONLY be offered where a replacement product is not available.
If the product is determined NOT DOA, we reserves the right to refuse to replace the product or offer any refund.
When a product is replaced then the DOA product becomes our property, and the new product is the customer's property.
When an official determines whether a product is DOA, you will be requested to return the goods back either via Registered post or TNT. We will not be held liable for any goods damaged in transit back to us.
All the products returned must be packed in the original packaging, unmarked, including any and all original accessories.
ORGANISING REPLACEMENTS FOR DOA PRODUCTS
If the product was received via Australia Post then you may return this parcel via Australia Post Registered.
We will refund you the cost of your postage once the item has been received and confirmed as DOA.
Where you have received the product via courier service, we will make arrangements with our courier service for the collection of the product and will notify you of when they will collect the Product from you. We will email you the RAN which must be affixed to the product on its return.
Where a replacement has been arranged for the same product that you ordered, it will be delivered to you at our expense after we have received your DOA product.
If a refund has been granted it will be issued through the same payment medium in which your original payment was.
No refund will be given without the return of the DOA product.
FAULTY PRODUCTS AFTER DELIVERY
If goods are found to be faulty after delivery and a valid claim is received within 7 days of delivery, we will exchange the product where possible or refund you the purchase price of the product. Should you contact us outside of these 7 days then will consider each claim on a case by case basis.
If we agree to replace the product or refund you the purchase price you must first return the faulty product to us. You will be responsible for the postage/freight charges for the return of the product if the product is sent after the 7 days from dispatch.
We will make arrangements with you for the return of the faulty product.
If the goods are found not to be faulty, you will be contacted via email. In this case, you will incur both the costs of returning the item and the re-delivery to you, the customer.